Open tickets
2
Breaching SLA
1
First response
18m
Median
CSAT
4.7
Last 30 days
| ID | Requester | Subject | Channel | Priority | SLA | Assigned | Status |
|---|---|---|---|---|---|---|---|
| T-8841 | customerMariam Al-Sulaiti | Change delivery slot for AM-48207 | normal | 3h left | Concierge | open | |
| T-8840 | vendorHarvey Nichols | Payout P-2214 not received | high | overdue 1h | Finance | open | |
| T-8839 | shopperSara Mahmoud | App shows wrong pickup point | in_app | normal | — | Ops | resolved |